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Burns & McBride - Customer Service Representative
Schedule: Monday through Friday and the occasional Saturday
Are you ready to embark on a career journey filled with purpose and passion?
Welcome to Burns & McBride Home Comfort, where every day presents an opportunity to make a difference in the lives of our customers and the communities we serve. As a beacon of excellence in the HVAC industry, we're not just about providing comfort – we're about creating extraordinary experiences that leave a lasting impact.
At Burns & McBride, we believe in the power of teamwork, innovation, and unwavering commitment to customer satisfaction. We're on a mission to redefine what it means to deliver top-tier HVAC services, and we're looking for a dynamic individual to join us on this exhilarating journey as an HVAC Customer Service Representative.
As an essential member of our customer service team, you'll wield your skills to transform incoming customer inquiries into valuable service and sales appointments, ensuring our customers receive the exceptional care they deserve.
If you're ready to embark on a rewarding career journey where every day brings new opportunities to shine, where your contributions are celebrated, and where your passion for excellence is fueled, then look no further than Burns & McBride. Join us, and together, let's create a world where comfort knows no bounds, and extraordinary is just the beginning.
In exchange for your skillset and commitment, we offer:
In this role, you will:
1. Master the Call Script: Learn our call script to sound professional and authentic when interacting with our valued customers, ensuring every interaction leaves a lasting impression.
2. Participate in Training: Engage in ongoing training sessions to continuously grow and develop as a professional, acquiring new skills and knowledge to better serve our customers.
3. Maintain Customer Database: Keep our customer database updated with complete and accurate information, ensuring seamless communication and personalized service for each client.
4. Coordinate with Dispatch and Managers: Maintain open communication with dispatch and your manager to ensure smooth coordination of service appointments and timely resolution of customer inquiries.
5. Provide Exceptional Customer Service: Respond promptly to customer inquiries, acknowledge and resolve issues, and ensure customer satisfaction through professional and courteous interactions.
6. Schedule Service and Sales Appointments: Schedule service appointments with our skilled technicians and sales appointments with our knowledgeable consultants, ensuring efficient utilization of resources and optimal customer experience.
7. Manage Inbound and Outbound Communications: Manage incoming calls and emails, as well as make outbound calls to follow up on service requests and sales inquiries, providing proactive support to our customers.
8. Obtain Product Knowledge: Develop a strong understanding of our products and services to effectively answer customer questions and provide accurate information about our offerings.
9. Process Orders and Requests: Process orders, forms, and requests accurately and efficiently, ensuring timely completion and fulfillment of customer needs.
10. Record Customer Interactions: Keep detailed records of customer interactions, transactions, comments, and complaints, maintaining a comprehensive overview of customer communications and ensuring timely follow-up.
11. Collaborate with Colleagues: Communicate effectively with colleagues as necessary, collaborating to address customer needs and resolve issues in a timely and efficient manner.
12. Ensure Customer Satisfaction: Strive to exceed customer expectations and provide professional customer support at every touchpoint, fostering long-term relationships and loyalty.
Requirements:
Join Our Team:
If you're passionate about delivering exceptional customer service and creating positive experiences for clients, then Burns & McBride Home Comfort is the place for you. Join us in our mission to provide unparalleled home comfort solutions and become a valued member of our customer service team. Apply today!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
Specialty Trade in Construction
$39k-49k (estimate)
03/22/2024
07/18/2024
burnsandmcbride.com
NEW CASTLE, DE
50 - 100
1949
THOMAS G MC BRIDE
$10M - $50M
Specialty Trade in Construction
Since 1949, Burns & McBride Home Comfort has been meeting the essential home comfort needs of Delaware Valley homeowners with practical and innovative solutions. Oil Delivery: Burns & McBride heating oil delivery services offer homeowners the best possible value. Combining leading edge technology with highly trained and seasoned personnel the Company has developed tools such as its innovative Price Protection programs to save money and assure that they always have oil when they need it. HVAC Services As the largest residential Carrier HVAC dealer in the State of Delaware, the Company provides ...
24/7 coverage to thousands of customes in the Delaware Valley. Our nationally certified technicians work on all types of equipment - gas, oil or electric. The Company was a leader in the Energize Delaware program helping homeowners to recieve nearly $500,000 in funds to significantly reduce their energy bills. Trash and Recycling The Company provides reliable, low cost trash and recycliong services to homeowners backed by the strongest guarantees in the industry. Home Security Using its 62 years of experience in the HVAC industry, the Company sells, installs and services the new generation of affordable, home automation and security products. These new "smart" devices not only manage a home's energy bills but provide the security and comfort of 24/7 home security montoring. For more info contact: tom.mcbride@burnsandmcbride.com
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The job skills required for Customer Service Representative include Customer Service, Call Center, Commitment, Products and Services, Customer Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.